Lace‑Trim Scoop Neck Sleeveless Crop Top With Button Placket And Front Tie

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@teslazynex.shop. Please note that returns will need to be sent to the following address: 24 Helen Street, Brooklyn, Wellington, Wellington 6021, New Zealand
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@teslazynex.shop. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@teslazynex.shop.

Thank you for shopping with MIRIAMA SHALOME RUBENA. We specialize in trendy, comfortable and stylish apparel for global shoppers. Our core service principle is to deliver every clothing order with precise fulfillment, intact product quality and efficient logistics, ensuring customers receive their purchased garments in perfect condition within a reliable delivery period.

1. Order Processing Time

After successful order confirmation, all apparel orders will undergo quality inspection, professional packaging and formal processing within 1-3 business days, excluding weekends and statutory public holidays. During flash sales, holiday promotions and high order volume cycles, standard processing schedules may be slightly extended. We will actively notify customers of any major shipping delays through official contact channels.

2. Shipping Rates and Delivery Estimates

Logistics and shipping fees for all clothing purchases are automatically calculated and fully displayed on the checkout interface prior to payment, ensuring transparent and upfront cost disclosure for every transaction.Estimated delivery times:Standard Shipping: 15 business daysAll stated delivery durations are tentative estimates rather than guaranteed arrival times. Actual delivery progress may be affected by courier service disruptions, customs clearance review procedures, severe weather events, international logistical bottlenecks and local public holiday closures.

3. Shipment Confirmation and Order Tracking

Once your clothing order is dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive tracking codes and logistics details for your parcel.Tracking system data and real-time delivery status will typically be activated and accessible for online inquiry within 24-48 hours after the carrier completes parcel pickup and system registration.

4. Incorrect Address Disclaimer

Customers are solely responsible for verifying the accuracy and completeness of their delivery address information during the checkout process to avoid misdelivery, parcel loss or return incidents.MIRIAMA SHALOME RUBENA accepts no liability for parcels delivered to incorrect, incomplete or invalid addresses provided by customers. Any shipments returned due to address errors will be subject to additional reshipping fees, which are borne entirely by the purchaser.

5. Lost or Damaged Packages

If your parcel is lost during cross-border transportation, please submit a support inquiry to our customer service team within 7 days following your expected delivery date to initiate a professional logistics investigation.If your apparel items arrive with damaged packaging, fabric tears, stains or other defects upon receipt, please contact our team within 48 hours of delivery. Clear photos of damaged garments and original packaging are required for verification, and we will prioritize resolving your issue efficiently.

6. Apparel Care and Usage Liability

Every clothing product is equipped with unique care instructions covering wearing, washing and storage standards. All garments must be maintained in accordance with the official guidance. MIRIAMA SHALOME RUBENA is not responsible for garment shrinkage, fading, deformation or structural damage caused by improper cleaning, drying, unauthorized tailoring or user misuse.

7. International Shipping and Customs Notice

Global cross-border apparel shipments may incur import duties, customs taxes and additional clearance fees based on the regulatory requirements of destination countries. All such supplementary charges are the customer’s exclusive responsibility and are not included in product prices or baseline shipping fees.

8. Contact Information

For any questions or concerns regarding this Shipping Policy and your order logistics progress, please reach out to our dedicated customer support team via the official details below:Trade Name: MIRIAMA SHALOME RUBENAPhone number: +64 29 267 3226Email: support@teslazynex.shopPhysical address: 24 Helen Street, Brooklyn, Wellington, Wellington 6021, New Zealand