Shipping policy
Thank you for shopping with MIRIAMA SHALOME RUBENA. We specialize in trendy, comfortable and stylish apparel for global shoppers. Our core service principle is to deliver every clothing order with precise fulfillment, intact product quality and efficient logistics, ensuring customers receive their purchased garments in perfect condition within a reliable delivery period.
1. Order Processing Time
After successful order confirmation, all apparel orders will undergo quality inspection, professional packaging and formal processing within 1-3 business days, excluding weekends and statutory public holidays. During flash sales, holiday promotions and high order volume cycles, standard processing schedules may be slightly extended. We will actively notify customers of any major shipping delays through official contact channels.
2. Shipping Rates and Delivery Estimates
Logistics and shipping fees for all clothing purchases are automatically calculated and fully displayed on the checkout interface prior to payment, ensuring transparent and upfront cost disclosure for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery durations are tentative estimates rather than guaranteed arrival times. Actual delivery progress may be affected by courier service disruptions, customs clearance review procedures, severe weather events, international logistical bottlenecks and local public holiday closures.
3. Shipment Confirmation and Order Tracking
Once your clothing order is dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive tracking codes and logistics details for your parcel.
Tracking system data and real-time delivery status will typically be activated and accessible for online inquiry within 24-48 hours after the carrier completes parcel pickup and system registration.
4. Incorrect Address Disclaimer
Customers are solely responsible for verifying the accuracy and completeness of their delivery address information during the checkout process to avoid misdelivery, parcel loss or return incidents.
MIRIAMA SHALOME RUBENA accepts no liability for parcels delivered to incorrect, incomplete or invalid addresses provided by customers. Any shipments returned due to address errors will be subject to additional reshipping fees, which are borne entirely by the purchaser.
5. Lost or Damaged Packages
If your parcel is lost during cross-border transportation, please submit a support inquiry to our customer service team within 7 days following your expected delivery date to initiate a professional logistics investigation.
If your apparel items arrive with damaged packaging, fabric tears, stains or other defects upon receipt, please contact our team within 48 hours of delivery. Clear photos of damaged garments and original packaging are required for verification, and we will prioritize resolving your issue efficiently.
6. Apparel Care and Usage Liability
Every clothing product is equipped with unique care instructions covering wearing, washing and storage standards. All garments must be maintained in accordance with the official guidance. MIRIAMA SHALOME RUBENA is not responsible for garment shrinkage, fading, deformation or structural damage caused by improper cleaning, drying, unauthorized tailoring or user misuse.
7. International Shipping and Customs Notice
Global cross-border apparel shipments may incur import duties, customs taxes and additional clearance fees based on the regulatory requirements of destination countries. All such supplementary charges are the customer’s exclusive responsibility and are not included in product prices or baseline shipping fees.
8. Contact Information
For any questions or concerns regarding this Shipping Policy and your order logistics progress, please reach out to our dedicated customer support team via the official details below:
Trade Name: MIRIAMA SHALOME RUBENA
Phone number: +64 29 267 3226
Email: support@teslazynex.shop
Physical address: 24 Helen Street, Brooklyn, Wellington, Wellington 6021, New Zealand
